Terms & Conditions and Privacy Policy

1. Program Description and Acceptance of Terms

Charleston Nomadic Detailing DBA Charleston Pressure Washing Services ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Service-related alerts and reminders.
• Customer support and scheduling updates.
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
• Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any Program or use the Website.

2. Message Frequency and Charges

• Message and data rates may apply.
• Message frequency may vary based on your interactions with us and which Programs you join.
• Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP)

To stop receiving text messages from a Program, reply "STOP" to any message we send you. After you send "STOP," we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program.

Help Instructions (HELP)

If you need assistance with a Program, reply "HELP" to any message or contact us using the information in Section 6.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey.
• Collect a Net Promoter Score (NPS) or other rating regarding your experience.
• Gather qualitative feedback about the work that was performed.
• Ask you to leave a review on public platforms, at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy below in Section 8 ("Privacy Policy").

8. Privacy Policy

8.1 Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs, including our post-project survey, feedback, and review-request campaigns.

This policy applies to information we collect through the Website, through our Programs, and through related online interactions. The Website and Programs are intended for users located in the United States.

8.2 Information We Collect

We collect information in three primary ways: information you provide to us, information collected automatically when you browse the Website, and information collected through cookies and similar technologies.

8.2.1 Information You Provide Voluntarily

• Identifiers and contact information such as name, email address, phone number, and mailing/service address.
• Service request and project details such as service type, project dates, appointment windows, photos, attachments, and notes.
• Communications content submitted through forms, chat, SMS/MMS, email, or other channels.
• Survey responses and feedback, including NPS scores, ratings, qualitative comments, and review request responses.
• Any other information you choose to submit.

8.2.2 Information Collected Automatically

• IP address and general location information.
• Device and browser information.
• Usage and event data.
• Approximate timestamps, session identifiers, and diagnostic data.

8.2.3 Cookies, Pixels, SDKs, and Similar Technologies

We use cookies and similar technologies to help the Website function, understand how the Website is used, and support advertising and measurement activities.

• Analytics tools such as Google Analytics.
• Advertising and conversion measurement tools such as Google Ads and Meta Pixel.
• Call tracking tools.
• Chat and messaging tools.

8.3 How We Use Your Information

• Provide and manage services.
• Communicate with you.
• Administer post-project survey, NPS, and feedback Programs.
• Request reviews on public platforms, at your discretion.
• Operate, maintain, and improve the Website and Programs.
• Conduct marketing and advertising activities with your consent.
• Protect against fraud, misuse, and security incidents.
• Comply with applicable legal requirements.

We do not sell personal information.

8.4 Communications and Text Messaging Privacy

If you provide your phone number or email address, you may receive communications from us as described in these Terms.

8.4.1 SMS / MMS Text Messages

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us using the information in Section 6.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes.

8.5 Cookies, Interest-Based Advertising, and Your Choices

You can control cookies through your browser settings. If you disable cookies, certain features of the Website may not function properly.

8.6 Sharing and Disclosure of Information

We may disclose information collected through the Website and Programs in limited circumstances. We do not sell personal information.

8.6.1 Service Providers

We may share information with vendors and service providers that help us operate the Website, run our business, or deliver the Programs. We do not authorize service providers to use personal information for their own independent marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

8.6.2 Legal and Safety

We may disclose information if necessary to comply with law, enforce our agreements, protect rights or safety, or address fraud or security issues.

8.6.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets, information may be transferred as part of that transaction.

8.7 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs. No method of transmission over the Internet or electronic storage is completely secure.

8.8 Links to Other Websites

The Website may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or security of third-party websites.

8.9 Children's Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children.

8.10 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, administering Programs, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

8.11 Changes to These Terms and This Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document.

8.12 Privacy Rights and Choices (U.S. Residents)

Depending on where you live, you may have certain rights regarding personal information, including access, correction, deletion, portability, opt-out rights, and appeal rights.

How to Exercise Your Rights

To submit a privacy request, contact us using the information in Section 6. We may need to verify your identity before completing your request.

Cookie and Advertising Choices

• Adjust your browser settings to block or delete cookies.
• Use any cookie preference tools or banners available on the Website.
• Use browser signals such as Global Privacy Control where required by law.

No Sale of Personal Information

We do not sell personal information for money. However, certain third-party partners may collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described above.